Side by side
TapCare vs
a trip to the clinic.
Registered clinicians, a different way of seeing them. Here's how it works side by side, including when a clinic is the better call.
Feature
TapCare
GP clinic visit
Where you're seen
From your phone
At the clinic
Physical waiting room
None
Usually
Who assesses you
AHPRA-registered clinician
AHPRA-registered GP
Single day off
Clinician chat, no video (eligible states)
GP appointment
2+ days or carer's certificate
Clinician video consult
GP appointment
Clinician rego on the certificate
Yes
Yes
Price
$16 single-day, pay per certificate
Varies by clinic
Subscription
None
None
Getting it to your employer
Send from the app, with a verification link
You pass it on yourself
No certificate issued
Automatic refund
Varies by clinic
What can be issued over chat varies by state. Clinic fees and processes vary by clinic.
OUR TAKE
The honest version.
We're not the right fit for every medical need. Here's when a clinic is the better call.
SEE A CLINIC
Emergencies need 000.
TapCare is not an emergency service. Chest pain, trouble breathing or anything serious: call 000 or go to your nearest emergency department.
SEE A CLINIC
Anything that needs a physical exam.
If the clinician thinks you need to be seen in person, they'll tell you, and you're refunded automatically.
WHERE WE FIT
A day off, from bed.
For a straightforward medical certificate, you can be assessed by a registered clinician without leaving the house.